F.A.Q
How can I find the nearest LEADER’s outlet to make/receive a transfer?
To find the nearest LEADER’s outlet, use the special LEADER Locator service available on our web-site, which ensures a quick and convenient search of the appropriate location for(to) country and city, or call the hot line number.
How can I make a transfer?
A transfer can be made to the cities and countries shown in the list of all LEADER members. The detailed list of LEADER members is available at all outlets. The information on cities and countries covered by the LEADER system is available on our web-site through the special LEADER Locator service, or can be obtained by calling the hot line number.
In what currency can I make a transfer?
LEADER allows to make transfers in Russian rubles, United States dollars, Euros. In particular situations, accordingly to the law of the country, where the bank member is located, there may be certain specific features of domestic and international transfers.
In what currency will the recepient receive the money?
Recipient will receive money in the currency of the transfer or in the national currency accordingly to the law of the recipient’s country.
Will any additional fee be charged from the recepient?
The fee is charged only once from the sender.
What other documents are needed besides the passport?
In accordance with the law of the sender’s/recipient’s country the operator will explain what other documents besides the passport are needed to make/receive bank transfers.
Who will notify the recipientof the transfer? Who will give him the control number?
The sender is to notify the recipient himself (informing him of the amount, control transfer number and the voice password, if needed). This information is strictly confidential. If the transfer is to be credited to the bank account, the sender shall inform the recipient accordingly. Further information about the transfer will be provided to the recipient from his bank in accordance with the bank account agreement.
Can I send the recipient a few words (a message) together with the money?
Yes, there is a special line in the transfer application form called “Message (up to 20 words)”. You can use this service absolutely free of charge by filling in the appropriate line..
How do the safety and speed of the transfer be guaranteed?
The transfer is made through the bank network covering a lot of banks in different countries. The banks are bound by contractual obligations (legal warranties). There is a special software package for information transmission. It ensures a high speed of processing and transmission of the information and a high degree of protection from unauthorised access.
How can I get my money fast?
In the majority of cases, the transfer can be obtained in a few minutes.
Can I return an erroneously sent transfer (cancel a transfer)?
Yes, if the transfer has not been disbursed to the recepient yet. Fill in the special application form. The sender will get his transfer back, with the exception of the fee.
I have to amend (add) the recipent’s details. How can I do it?
Ask the operator whether this is possible (if the transfer has not been disbursed to the recepient yet). Fill in the special application form. You can only change the last name, first name and patronymic of the recepient – other details may not be amended. There is no additional fee for this service.
What shall I do to make a transfer to the recipient’s bank account?
Ask the operator whether this is possible in accordance with the law of the recipient’s country. You must know recipient’s account number. The sender is to write recipient’s details in the “Special Notes” line of the transfer application form. For example, “For transfer to account No. 407008100000000000567 with Incredbank, Ltd, Moscow”. The recipient may dispose of the transferred funds in accordance with the procedure established by the beneficiary bank.
